At Prism Office Solutions, service it our top priority. Prism’s products are supported through a dedicated staff of document imaging consultants, knowledgable technical support staff, hotline phone systems and on-site training programs.

A service contract with Prism minimizes impact on your budget, by including all necessary replacement parts and giving you a predictable expense. Your reliability will be improved by our practice of performing a Total Service Call every time we work on your equipment.

To help assure your satisfaction with our service, we will assign you a dedicated customer representative.

95% UPTIME

Your copier will be up and running a minimum of 95% of the time. Uptime is evaluated quarterly and is based on 21, eight-hour work days each month.

SAME DAY SERVICE

We will guarantee to be at your office within four business hours on a down machine and a maximum of eight business hours on a routine call.

FREE SERVICE LOANER

If we are unable to repair your equipment to your satisfaction within eight hours, we will provide you with loaner equipment at your request at no additional cost.

FACTORY-TRAINED TECHNICIANS

All of our technical service professionals are factory-trained and authorized.

PREVENTATIVE MAINTENANCE

We will inspect and clean your machine on a routine basis.

SATISFACTION GUARANTEED

We guarantee your complete satisfaction with our products, service and employees. We will empower you to decide how we are doing.

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